Our privacy commitment to you.
Privacy protection and confidentiality of health information is essential for quality health care. We protect the privacy and confidentiality of the information we collect from patients, visitors to our website, people who contact us and from our suppliers and partners. This information is only released with your expressed written consent or where it is required by law.
In addition to this professional and ethical commitment, we are required to comply with the relevant Commonwealth, State and Territory privacy laws that outline a set of privacy principles. The core principles are in the Privacy Act 1988. More information about these principles and Australian privacy law can be found on the Australian Information Commissioner’s website www.oaic.gov.au
When visiting our website our internet service provider will track your visit for statistical purposes but personal information is not collected.
Consent for the collection of your personal details:
When you register as a patient or client of our practice, you are providing consent for our health care practitioners and practice staff to access and your personal information so they can provide you with the best possible healthcare. Only staff who need to access your personal details will do so, where appropriate for their role in your care, to answer your enquiries and manage your clinical file, payments or product purchases. We will ask for additional consent from you if we need to use your details for anything else.
Melbourne Cosmetics will only collect information that is relevant to provide you with effective medical or customer care, and for Practice management purposes. All staff members sign a confidentiality agreement and privacy procedures agreement. Administrative staff will access your health data only if required, for example:
What personal information do we collect, store and use and how do we collect this?
Melbourne Cosmetics collects personal details from clients, patients, people enquiring, brand partners and other organisations seeking information or comment, visitors to our website, people purchasing products and services from us and from our suppliers.
Most of this information is collected directly from the person concerned, including through emails, telephone calls, our website and social media channels.
Website usage and collection of data:
Our website melbournecosmetics.com.au uses Google Analytics for business development purposes such as tracking website usage. For more information see the Google Analytics information pages. You can control the age, gender, and interests information, or opt out of having this information collected through Google. Google Analytics does not collect information about sensitive interests such as race, religion, sexual orientation, health, or financial status. The types of information collected are below.
De-identified details:
When you access our website, there is a record of your visit made in the web server logs of the following information for statistical purposes:
• Your source IP address
• Your domain or top level domain name (for example practice.com, .gov, .au etc)
• The date and time of your visit to the site
• The pages you accessed and documents downloaded
• The previous site you visited
• The type of browser you are using
• Your age, gender, and interests based on other websites you have visited.
This de-identified information is used by us to monitor usage patterns on our site in order to improve navigation and design features. We do not provide any of this data to third parties.
Identified details:
Melbourne Cosmetics only collects personal information that you have opted to send to us via our enquiry form, email, newsletter sign-up form, text messages, phone calls or social media accounts. This data will never be passed on to a third party without your consent.
Cookies:
Cookies can either be persistent or session based. Persistent cookies are stored on your computer, contain an expiry date, and may only be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short lived, are used only during a browsing session, and expire when you quit your browser. Melbourne Cosmetics website uses persistent cookies to provide users with the most convenient way of remembering preferences and do this in a way that prevents other sites from using these cookies. The web site statistics for this site are generated from the web logs as outlined above.
Why do we collect this information and what do we use it for?
Melbourne Cosmetics collects, stores and uses this information to provide services and process orders for our clients.
We only provide others with details that would identify you if it is necessary to provide you with any service or information that you have requested and you have agreed to us sharing the data.
What about use of personal details for direct marketing?
Australian privacy law limits the use of personal data collected for direct marketing of goods and services.
We use your personal data to keep you informed about health education, products, services and exclusive offers.
When you are added to our newsletter mailing list or we send you direct marketing material, you are provided with an opportunity to directly unsubscribe or contact us to decline receiving further material.
If you have a concern about direct marketing material you have received from us, or you wish to change your preferences, please contact us via info@melbournecosmetics.com.au.
How can clients update their personal details?
At the time of booking an appointment online, via phone, email or our enquiry form.
How do we store and protect the information we hold about you?
We store your information at our premises, in electronic systems under our control and with highly secure, cloud-based clinical data storage and software providers. We take appropriate steps to protect the security of the details we hold about you, including protections against unauthorised access, virus or other electronic Our staff are bound by strict requirements regarding the protection of the privacy of the information we collect and hold about you.
We or our contracted data storage providers may use servers, systems and cloud computing providers outside of Australia. Our contracts with them require them to protect the privacy of your information when held on these servers and/or using cloud computing. Our contractors are required to comply with the Australian Privacy laws.
Can clients access their private file?
Under Australian privacy law, you have the right to access any personal information we hold about you. These rights also include correction of any errors in this record. To access this information please contact us. Unless the access you request will require special resources, there will be no charge for providing you with this record.
Does the data we collect stay in Australia?
In addition to the use from time to time of data storage and cloud providers, we may provide data to overseas bodies. For example, we may license use of information on our databases to overseas based companies and organisations for direct marketing. All entities to whom we license use of this information are required to comply with Australia Privacy laws and can only use the data for the purpose specified in the licence.
How long do we keep your personal information?
We generally keep your personal information active for as long as it is required to enable us to provide the relevant service to you. Health practitioner and medical records must be kept long term for medico-legal purposes, which occurs after you have had a clinical consultation where you have received professional advice.
We keep records and other personal data on file to enable us to undertake statistical and historical analysis and reporting. As part of our data security, we regularly backup and archive our electronic databases.
How to find out more about how we collect information and what to do if you have a complaint:
Please contact us if you have a concern in relation to how we collect, store, use or disclose your personal details.
Email: info@melbournecosmetics.com.au
Call: 0421027725
Post: PO Box 971 South Melbourne Vic 3205